x baje Privacy Policy

This Privacy Policy ("Policy") applies to the processing of personal information of every member who uses the x baje platform. By using x baje's website, mobile application, and other digital services, you are considered to have given your consent to the terms of this Policy.

This Policy must be read together with x baje's Terms and Conditions. Both documents are equally important for managing your account and using our services.

You must be at least 21 years of age and it must be lawful for you to access such services from your location in Bangladesh. It is each user's own responsibility to comply with applicable laws.

• Full name, date of birth, and nationality
• Email address and mobile number
• National ID or passport number (for KYC verification)
• Home address and postal code
• Username and password chosen by the user (stored in encrypted form)

During deposits and withdrawals, we collect information related to your payment method. Payment methods currently supported by x baje include bKash, Nagad, Rocket, Upay, and bank transfer. This information is used only to complete transactions and prevent fraud. Full card or account numbers are not stored on our servers.

• IP address, device type, and operating system
• Browser type and language settings
• Login time, session duration, and navigation patterns
• Betting and gaming activity history
• Information collected through cookies and similar tracking technologies

When you contact us via x baje's live chat or email support, the content of that conversation may be stored. This is done to improve service quality and for dispute resolution.

• Account Management: Completing registration, verifying identity, and keeping your account active.
• Transaction Processing: Accepting deposits, issuing bonuses, and processing withdrawal requests.
• Security and Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
• Legal Compliance: Retaining information necessary to comply with applicable laws and regulations.
• Service Improvement: Analysing user experience to improve platform functionality.
• Support: Resolving your issues via live chat and email.
• Promotions and Offers: Informing you about relevant bonuses and offers if you have given consent.
• Responsible Gaming: Analysing usage patterns to identify potentially problematic behaviour and providing assistance when needed.

• Essential Cookies: Required to maintain login sessions and ensure security. Disabling these may prevent the site from working properly.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytical Cookies: Help improve services by collecting website usage statistics.
• Marketing Cookies: Used to display relevant advertisements if you have given consent.

You can disable non-essential cookies at any time through your browser settings. However, this may limit some features of the site. For detailed questions about cookies, please contact our support team.

• Payment Processors: bKash, Nagad, Rocket, Upay, and partner banks receive the information needed to complete transactions.
• KYC Verification Services: Approved third parties may view specific documents for identity verification purposes.
• Technology Service Providers: Contracted providers for server management, data analysis, and cybersecurity.
• Legal Authorities: In response to lawful requests from courts or government authorities, in compliance with applicable law.
• Fraud Prevention Organisations: With industry-recognised organisations to prevent financial crime and money laundering.

Appropriate confidentiality agreements are in place whenever information is shared with any third party.

• SSL Encryption: All data transmission on the website and app is secured with 256-bit SSL technology.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Access Controls: Access to data on servers is restricted to only those staff members who require it.
• Regular Audits: System security is regularly tested and reviewed.
• Data Backup: Regular backups are taken to prevent data loss.

If a security breach occurs, affected users will be notified as quickly as possible and the necessary steps will be taken.

x baje retains your information for as long as it is needed for the relevant purpose. Specifically:

• Information for active accounts is retained for as long as the account exists.
• Even after an account is closed, some information may be kept for a defined period due to legal obligations.
• Financial transaction records are generally retained for a longer period.
• Marketing-related information is deleted as soon as you withdraw your consent.

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request that incorrect or incomplete information be corrected.
• Right to Deletion: In certain circumstances, you may request that your information be deleted, subject to legal obligations.
• Right to Object to Processing: You may object at any time to the use of your information for marketing purposes.
• Right to Data Portability: You may request your information in a structured, readable format.
• Right to Withdraw Consent: You may withdraw any consent previously given at any time.

To exercise these rights or for any questions, contact our support team via live chat or email. We provide assistance 24/7 in both Bengali and English.

All x baje services are for persons aged 21 or above only (21+). We do not knowingly collect information from anyone under 21 years of age.

If we are informed that a minor has registered, that account will be closed immediately and the related information will be deleted. Parents or guardians may contact us regarding this matter.

x baje reserves the right to amend this Privacy Policy as needed. For significant changes, we will notify you in the following ways:

• By displaying a prominent notice on the website
• By sending a message to your registered email address
• By showing a notification at login

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. The latest version of this policy will always be available on this page.